Cancellation and refunds

Last updated: November 10, 2026

This is an English translation of our Cancelación y reembolsos policy, provided for convenience. If the two versions differ, the Spanish version prevails.

Cancel

• Cancel at any time from Configuración → Mi suscripción → Gestionar mi suscripción (Settings → My subscription → Manage my subscription; web version), or from the link in your receipts.
• You will not be charged again and you keep access until the end of the period you already paid for.
• Your data stays saved: if you subscribe again, everything is where you left it.
• During a free trial nothing is charged: if you cancel before it ends, there is no charge at all. The 14-day guarantee counts from each real charge.

14-day guarantee

• If you are not satisfied with a payment, monthly or yearly, request a refund within 14 days of that payment and we refund the full amount, no questions asked.
• Duplicate or erroneous charges: always refunded in full.

How to request it

Write to us at soporte@althiaedu.com, or ask Paddle directly from the link in your receipt or at paddle.net. Paddle.com, our reseller and Merchant of Record, refunds your payment method; it may take 5 to 10 business days to show up.

What happens to access

A refund ends access for the refunded period. If you dispute a payment with your bank (chargeback), access is suspended; please write to us first: we can solve it faster.

Nothing above limits the rights the law gives you as a consumer.

Althia is a service of Adherllys Meléndez García, Las Terrenas, Samaná, Dominican Republic.